Returns

60-Day Return Policy
If you're not completely satisfied with any item purchased from our online shop, you may return it within 60 days of receipt. To initiate a return, please contact our Online Customer Service team at onlineshop@barnardos.org.uk or call 0800 328 7795.

Please note: This returns policy, including the 60-day return window, applies only to items purchased through our online shop. For any enquiries regarding purchases from our retail stores, please contact our Supporter Care team on 0300 003 2025 or email supportercare@barnardos.org.uk.

Faulty or Damaged Items
If your item is defective or was damaged in transit, it can be returned free of charge for a refund or exchange.

Unwanted Items
Unwanted items may incur a return carriage fee. Items must be returned in their original condition and packaging.
Please note, we may not be able to refund items damaged during the return process.

Processing Time
Refunds or exchanges are usually processed within 5 working days of us receiving the returned item(s).