All profits from your purchase will help the UK's most vulnerable and disadvantaged children

Returns

If for any reason you are not fully satisfied with any item you've bought from us, please contact our customer service team by email: onlineshop@barnardos.org.uk or by phone 0800 328 7795 within 14 days of receipt.

Items that have been damaged in transit can be returned for a refund or exchange free of charge. Exchanges and refunds are issued within 5 working days of receiving the returned item(s).

Any item returned for either an exchange or refund must be in its original condition and packaging. Please note, items that are damaged during the return journey may not be eligible for a refund.